FORTIS HEALTHCARE LIMITED
Fortis Healthcare Limited (FHL) is an
enterprise from the promoters of Ranbaxy, India’s largest pharmaceutical company and a global giant. Fortis
Healthcare Limited, the second largest healthcare provider in India was incorporated in 1996. The company was
founded by the visionary business leader, Late Dr. Parvinder Singh, the architect of Ranbaxy Laboratories.
Fortis is a manifestation of Dr. Singh’s vision “to create a world-class integrated healthcare delivery system in India, entailing the finest medical skills combined with compassionate patient care”. The company’s mission to deliver quality healthcare focuses on drivers such as excellence, technology and research.
With the first flagship venture of the Group, Fortis Hospital at Mohali in 2001, today the Fortis Healthcare Ltd. presently has a network of 28 hospitals with the capacity to increase inpatient beds to ~3300 beds.These hospitals include multi specialty hospitals as well as super-specialty centers providing comprehensive tertiary and quaternary healthcare to patients across specialties including cardiac care, orthopedics, neurosciences, oncology, renal care, gastroenterology, mother and child care to name a few.
Recently, Fortis created history in Indian healthcare sector by announcing the landmark deal of acquiring 10 hospitals from Wockhardt. With the acquisition, Fortis will have a bed capacity of ~ 5,200 beds and a network of 38 hospitals.
With a combination of Greenfield projects, management contracts and acquisitions, the company will have a strong national presence by 2012.
In January 2009, Fortis announced its first international foray. Jointly with its Mauritius based local partner, the company acquired majority stake in leading private hospital, ‘Clinique Darne’. Rechristened as ‘Fortis Clinique Darné’, the hospital is one of the most modern medical centres in Mauritius, combining the traditions of dedicated personal care with hi-tech facilities and offering wide range of general and specialized medical services in a caring and friendly environment.
Fortis acquired Escorts Healthcare System in September 2005 and today runs one of the largest Cardiac Programmes in the world. The amalgamation of the Fortis-Escorts competencies is setting benchmarks for healthcare delivery in India
Fortis operates on a ‘Hub and Spoke’ model. This model allows the company to serve comprehensive medical needs of patients in their local communities at its’ multi-speciality facilities. The hubs focus on super speciality ‘centers of excellence’ in some disciplines while providing multi-speciality services across a range of specialties. Patients who have the need are referred to these hubs from the multi speciality facilities in the region. This model allows Fortis to efficiently deploy resources across its network as the super-speciality expert clinicians provide expertise and the support to its multi speciality hospitals. It also serves to increase the quality of care throughout our network.
Quality Focus and Accreditations
Fortis Healthcare has been at the forefront of providing quality healthcare services and has raised the bar of quality standards in the country. The hospitals employ renowned medical talent at par with the best in the world. Some of these doctors are American Board Certified. Due to its excellent quality care and safety for patients, Fortis Hospital Mohali has received the highly respected JCI accreditation (Joint Commission International). JCI is the largest accreditor of healthcare organizations in the United States. In addition to this, four Fortis hospitals have received NABH accreditation, the highest national recognition for quality patient care and safety. These include hospitals in Noida, Jaipur, Mohali and Escorts Heart Institute in New Delhi. Blood Banks at Fortis Hospital Noida and Escorts Heart Institute and Fortis Flt. Lt. Rajan Dhall Hospital, Vasant Kunj have also been awarded NABH accreditation by Quality Council of India.
Patient Centricity, excellence in medical delivery, empathy, care and compassion are the guiding principles at Fortis. This is reflected in every aspect of the company beginning from architecture, processes, larger than average bed-to-floor space ratio, nurse to patient ratio, front office staff to name a few. For its patient centric design, Fortis Hospital, Mohali, has been awarded the American Institute of Architecture Award, for the best hospital design.
Standardized Operating System
Realizing the need to standardize non-clinical processes which impact patient experience directly during their stay at any of the group’s hospital, Fortis introduced standardized operating system called FOS (Fortis Operating System). It is imperative that patients experience similar service levels irrespective of the hospital they visit within the group. FOS was conceived and implemented with an objective to increase efficiency in non clinical processes and thereby increasing patient satisfaction in various departments like OPDs, PHCs, OTs, Emergency, Radiology etc. The core team on the project focuses on achieving performance difference with an aim to:
• Nsure uniform high quality of patient facing processes across the group
• Improve efficiency by making changes on processes and benchmark them to best in the industry
• Create manuals for each process so that they are repeatable, reliable and replicable
• Create next generation leaders for the organization
The company’s HIS (Hospital Information System) incorporates an Electronic Patient Record (EPR) or Picture Archiving & Communication System facilitating quick access to patient information and consequently speedier diagnosis. The seamless HIS allows patient consults at any facility with access to patients reports online.
• Company’s green field multi-specialty hospital in Shalimar Bagh is will be operational in FY10.
• Fortis International Institute of Bio-Medical Sciences (FIIBMS) at Gurgaon, a seven-star multi super- specialty flagship hospital is under construction.
Fortis Mohali, is the region’s leading multi-speciality hospital, with a super-speciality in Heart. The world-class
environment is nurtured by an affiliation with one of the world’s leading health delivery systems- Partners
HealthCare System Inc. (PHS), USA. The affiliation facilitates FHL’s access to: clinical protocols, quality
assurance, criteria for accreditation in accordance with US hospital standards besides training material for staff and
recommendations concerning critical medical equipment.
Fortis Mohali’s emergence as a premier super-speciality facility in North India has been underlined by the accomplishment of numerous high-end procedures such as: Cardiac Re- Modeling; Pediatric Arterial Switch operation, Aortic Aneurysms; Kidney Tumour removal to cite a few. With the addition of the Escorts Heart Institute and Research Centre, Fortis Healthcare Limited today runs amongst the largest Cardiac Program in the world with over 6000 surgeries, 5000 Angioplasties and 14000 angiographies on an annual basis. The competencies of the two systems jointly will help in enhancing service delivery capability and set benchmarks for the way healthcare is delivered in India.
Fortis Healthcare Ltd. is fast establishing a major presence within the National Capital Region of Delhi. In a span of one year the new 350-bed Fortis Hospital in Noida, has become India’s leading tertiary care hospital in Orthopaedics and Neuro Sciences. This is possible because of our doctors - Dr Ashok Rajgopal, one of India’s most experienced Orthopedic Surgeons who performed 1000 Surgeries in the first year and Dr A. K. Singh, Director- Neuro Sciences who is credited to being amongst the first in performing many critical procedures. Fortis Hospital Noida also provides tertiary treatment in key specialities such as: Renal Sciences; Genito-urinary diseases; gastrointestinal diseases as well as many other disciplines.
In just about five years since the first hospital, Fortis Hospital Limited is rated amongst top two in India in terms of:
Cardiac Procedures, Total Knee Replacement, Total Hip Replacement and in Neuro Sciences.
Besides cutting edge surgeries are performed in Cosmetology, Opthalmology, Dental, ENT, Oncology, Minimal
Invasive Surgery, Women & Child Health to name a few within the Group Hospitals.
What differentiates Fortis Healthcare Limited is its strict adherence to best international clinical protocols in Patient Handling, Operation Theaters, ICU Management and Emergency Care. Our Doctors –mostly Western trained, caring nurses, technicians and hospital staff makes the patient feel home away from home. In order to provide International Patients with the highest level of service quality from arrival to departure in India with seamless registration and discharge with an element of warmth, we have created the Fortis International Patient Service Centre at New Delhi. With the burgeoning Fortis network, patients at any Fortis hospital become beneficiaries of an enriched wealth of interactive medical expertise and a reassuringly consistent quality of medical treatment- medical excellence that is enhanced through compassionate care….the Fortis way.
Escorts Fortis Heart Institute and Research Centre provides world class cardiac and heart treatment in the most affordable ways.
Escorts Heart Institute & Research Centre (EHIRC), was setup to bring to India the best cardiac care and infrastructure, training of cardiac surgeons and cardiologists and to conduct research as per International standards. It has completed over 20 years of journey in providing one of the highest standards of cardiac care in Asia.
Cardiac Bypass Surgery
Coronary Bypass Surgery (Standard)
Minimally Invasive Surgery (Robotics)
Pediatric Cardiology Coronary Bypass Surgery (OPCAB)
Trans Myocardial Laser Revascularisation (TMLR)
Heart Port Surgery
Coronary Bypass Surgery (MIDCAB)
Aortic Aneurysms and Dissections
Peripheral Vascular Disease (PVD)
For any medical queries or assistance please feel free to contact us over the mail at firstname.lastname@example.org or call the 24x7 customer care helpline- +1-920-889-5302 or +91-9891497299 or +91-11-30621718 (India)