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Fortis Healthcare Limited (FHL) is an enterprise from the promoters of Ranbaxy, India’s largest pharmaceutical company and a global giant. Fortis Healthcare Limited, the second largest healthcare provider in India was incorporated in 1996. The company was founded by the visionary business leader, Late Dr. Parvinder Singh, the architect of Ranbaxy Laboratories. Fortis is a manifestation of Dr. Singh’s vision “to create a world-class integrated healthcare delivery system in India, entailing the finest medical skills combined with compassionate patient care”. The company’s mission to deliver quality healthcare focuses on drivers such as excellence, technology and research.

With the first flagship venture of the Group, Fortis Hospital at Mohali in 2001, today the Fortis Healthcare Ltd. presently has a network of 28 hospitals with the capacity to increase inpatient beds to ~3300 beds.These hospitals include multi specialty hospitals as well as super-specialty centers providing comprehensive tertiary and quaternary healthcare to patients across specialties including cardiac care, orthopedics, neurosciences, oncology, renal care, gastroenterology, mother and child care to name a few.
Recently, Fortis created history in Indian healthcare sector by announcing the landmark deal of acquiring 10 hospitals from Wockhardt. With the acquisition, Fortis will have a bed capacity of ~ 5,200 beds and a network of 38 hospitals.

With a combination of Greenfield projects, management contracts and acquisitions, the company will have a strong national presence by 2012.

In January 2009, Fortis announced its first international foray. Jointly with its Mauritius based local partner, the company acquired majority stake in leading private hospital, ‘Clinique Darne’. Rechristened as ‘Fortis Clinique Darné’, the hospital is one of the most modern medical centres in Mauritius, combining the traditions of dedicated personal care with hi-tech facilities and offering wide range of general and specialized medical services in a caring and friendly environment.

Fortis acquired Escorts Healthcare System in September 2005 and today runs one of the largest Cardiac Programmes in the world. The amalgamation of the Fortis-Escorts competencies is setting benchmarks for healthcare delivery in India

Operating Model
Fortis operates on a ‘Hub and Spoke’ model. This model allows the company to serve comprehensive medical needs of patients in their local communities at its’ multi-speciality facilities. The hubs focus on super speciality ‘centers of excellence’ in some disciplines while providing multi-speciality services across a range of specialties. Patients who have the need are referred to these hubs from the multi speciality facilities in the region. This model allows Fortis to efficiently deploy resources across its network as the super-speciality expert clinicians provide expertise and the support to its multi speciality hospitals. It also serves to increase the quality of care throughout our network.

Quality Focus and Accreditations

Fortis Healthcare has been at the forefront of providing quality healthcare services and has raised the bar of quality standards in the country. The hospitals employ renowned medical talent at par with the best in the world. Some of these doctors are American Board Certified. Due to its excellent quality care and safety for patients, Fortis Hospital Mohali has received the highly respected JCI accreditation (Joint Commission International). JCI is the largest accreditor of healthcare organizations in the United States. In addition to this, four Fortis hospitals have received NABH accreditation, the highest national recognition for quality patient care and safety. These include hospitals in Noida, Jaipur, Mohali and Escorts Heart Institute in New Delhi. Blood Banks at Fortis Hospital Noida and Escorts Heart Institute and Fortis Flt. Lt. Rajan Dhall Hospital, Vasant Kunj have also been awarded NABH accreditation by Quality Council of India.
Patient Centricity, excellence in medical delivery, empathy, care and compassion are the guiding principles at Fortis. This is reflected in every aspect of the company beginning from architecture, processes, larger than average bed-to-floor space ratio, nurse to patient ratio, front office staff to name a few. For its patient centric design, Fortis Hospital, Mohali, has been awarded the American Institute of Architecture Award, for the best hospital design.

Standardized Operating System
Realizing the need to standardize non-clinical processes which impact patient experience directly during their stay at any of the group’s hospital, Fortis introduced standardized operating system called FOS (Fortis Operating System). It is imperative that patients experience similar service levels irrespective of the hospital they visit within the group. FOS was conceived and implemented with an objective to increase efficiency in non clinical processes and thereby increasing patient satisfaction in various departments like OPDs, PHCs, OTs, Emergency, Radiology etc. The core team on the project focuses on achieving performance difference with an aim to:

• Nsure uniform high quality of patient facing processes across the group
• Improve efficiency by making changes on processes and benchmark them to best in the industry
• Create manuals for each process so that they are repeatable, reliable and replicable
• Create next generation leaders for the organization

The company’s HIS (Hospital Information System) incorporates an Electronic Patient Record (EPR) or Picture Archiving & Communication System facilitating quick access to patient information and consequently speedier diagnosis. The seamless HIS allows patient consults at any facility with access to patients reports online.

Upcoming Projects

• Company’s green field multi-specialty hospital in Shalimar Bagh is will be operational in FY10.
• Fortis International Institute of Bio-Medical Sciences (FIIBMS) at Gurgaon, a seven-star multi super- specialty flagship hospital is under construction.

Fortis Mohali, is the region’s leading multi-speciality hospital, with a super-speciality in Heart. The world-class environment is nurtured by an affiliation with one of the world’s leading health delivery systems- Partners HealthCare System Inc. (PHS), USA. The affiliation facilitates FHL’s access to: clinical protocols, quality assurance, criteria for accreditation in accordance with US hospital standards besides training material for staff and recommendations concerning critical medical equipment.

Fortis Mohali’s emergence as a premier super-speciality facility in North India has been underlined by the accomplishment of numerous high-end procedures such as: Cardiac Re- Modeling; Pediatric Arterial Switch operation, Aortic Aneurysms; Kidney Tumour removal to cite a few. With the addition of the Escorts Heart Institute and Research Centre, Fortis Healthcare Limited today runs amongst the largest Cardiac Program in the world with over 6000 surgeries, 5000 Angioplasties and 14000 angiographies on an annual basis. The competencies of the two systems jointly will help in enhancing service delivery capability and set benchmarks for the way healthcare is delivered in India.

Fortis Healthcare Ltd. is fast establishing a major presence within the National Capital Region of Delhi. In a span of one year the new 350-bed Fortis Hospital in Noida, has become India’s leading tertiary care hospital in Orthopaedics and Neuro Sciences. This is possible because of our doctors - Dr Ashok Rajgopal, one of India’s most experienced Orthopedic Surgeons who performed 1000 Surgeries in the first year and Dr A. K. Singh, Director- Neuro Sciences who is credited to being amongst the first in performing many critical procedures. Fortis Hospital Noida also provides tertiary treatment in key specialities such as: Renal Sciences; Genito-urinary diseases; gastrointestinal diseases as well as many other disciplines.

In just about five years since the first hospital, Fortis Hospital Limited is rated amongst top two in India in terms of: Cardiac Procedures, Total Knee Replacement, Total Hip Replacement and in Neuro Sciences. Besides cutting edge surgeries are performed in Cosmetology, Opthalmology, Dental, ENT, Oncology, Minimal Invasive Surgery, Women & Child Health to name a few within the Group Hospitals.

What differentiates Fortis Healthcare Limited is its strict adherence to best international clinical protocols in Patient Handling, Operation Theaters, ICU Management and Emergency Care. Our Doctors –mostly Western trained, caring nurses, technicians and hospital staff makes the patient feel home away from home. In order to provide International Patients with the highest level of service quality from arrival to departure in India with seamless registration and discharge with an element of warmth, we have created the Fortis International Patient Service Centre at New Delhi. With the burgeoning Fortis network, patients at any Fortis hospital become beneficiaries of an enriched wealth of interactive medical expertise and a reassuringly consistent quality of medical treatment- medical excellence that is enhanced through compassionate care….the Fortis way.

Escorts Fortis Heart Institute and Research Centre provides world class cardiac and heart treatment in the most affordable ways.

Escorts Heart Institute & Research Centre (EHIRC), was setup to bring to India the best cardiac care and infrastructure, training of cardiac surgeons and cardiologists and to conduct research as per International standards. It has completed over 20 years of journey in providing one of the highest standards of cardiac care in Asia.

Salient features:
Cardiac Bypass Surgery
Coronary Bypass Surgery (Standard)
Minimally Invasive Surgery (Robotics)
Non-invasive Cardiology
Pediatric Cardiology Coronary Bypass Surgery (OPCAB)
Trans Myocardial Laser Revascularisation (TMLR)
Heart Port Surgery
Robotic Surgery
Coronary Bypass Surgery (MIDCAB)
Aortic Aneurysms and Dissections
Valve Surgery
Carotid Endarterectomy
Peripheral Vascular Disease (PVD)
Interventional Cardiology
For any medical queries or assistance please feel free to contact us over the mail at contact@india4health.com or call the 24x7 customer care helpline- +91-9920855451 or +91-9891497299 (India)

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Orthopaedic treatment in India

India offers World Class Medical Facilities, comparable with any of the western countries. India has state of the art Hospitals and the best qualified doctors. With the best infrastructure, the best possible Medical facilities, accompanied with the most competitive prices, you can get the treatment done in India at the lowest charges. Some common procedures for which international patient often travel to India are:
A total hip replacement: - also called a hip arthroplasty- is an advanced surgical procedure that re-structures the hip joint region.

Under this procedure the head of the femur (the bone that extends from the hip to the knee) is removed along with the surface layer of the socket in the pelvis (the two large bones that rest on the lower limbs and support the spinal column). The head of the femur bone, which is situated within the pelvis socket, is replaced with a metal ball and stem. This stem fits into the shaft of the femur. This socket is then replaced with a plastic or a metal and plastic cup. Hip replacement is indicated where conservative management has failed. Worldwide, more than 1 million hips are replaced annually. With careful patient selection and meticulous surgical technique, good long term results occur in over 90% of cases.

The surgical procedure: At the time of surgery, once the hip joint is exposed, the head and neck of the femur are removed. The shaft of the femur is then adjusted to accept the metal component consisting of the head, neck, and stem. After fixing the plastic cup the ball and socket are then replaced into normal position. Both of these implants can be fastened into the bone with or without using the special cement.

Cemented procedure : The cemented procedure utilizes a doughy substance mixed at the time of surgery that is introduced between the artificial component and the bone. This type of fixation in total hips remains the gold standard and is the method of choice for many surgeons. Depending upon their health and bone density, people over the age of 60 will receive this type of joint fixation.

Noncemented procedure: Despite its common use, not all individuals are candidates for a cemented hip. Studies show that young active adults tend to loosen their artificial components prematurely. The current trend therefore, is to use an artificial joint covered with a material that allows bone tissue to grow into the metal. A tight bond of scar tissue if formed, which anchors the metal to the bone. This is called a cementless total hip replacement. Apollo Hospitals, Max Healthcare and Fortis Hospitals specialise in these kind of treatment. A few top Medical tourism providers are India4health, Asiahealth, MedicalSingapore, ThaiMediHealth, MalaysiaMediTravel and Indiaheals. are helping the hospitals in this task.

Knee Replacement surgery:- The knee in the human body is a hinge joint involving the thigh bone and the shin bone. Knee replacement surgery is a technique that removes a diseased knee joint and replaces it with an artificial joint (prosthesis). One of the most common reasons for this operation is severe osteoarthritis, which causes relentless pain, joint deformity and mobility problems. Knee replacement surgery is known as ‘total knee arthroplasty’.

A unicompartmental knee replacement is at times used instead of a total knee replacement. This is when only one side of the knee has been damaged by osteoarthritis. Unicompartmental knee replacements involve smaller incisions, reduced bleeding, quicker recovery, and less bone loss than a total knee replacement.

Knee replacement surgery procedure: During a knee replacement surgery, the bone and cartilage on the end of the thigh bone (femur) and top of the shin bone (tibia) are removed. This is performed using precision instruments to create exact surfaces to fit the implant. A metal and plastic knee replacement implant is then fitted in to function as a new knee joint. Based on the condition of the cartilage on the undersurface of the kneecap, this may also have to be replaced. Indian hospitals provide you world class medical treatment at very competitive costs.

For any guidance or assistance, feel free to contact Dr. Azimuddin